Why are my emails being spammed?

If you send a large number of emails from our mailing platform, or if a number of your addresses turn out to be incorrect, the emails may end up in the recipient's spam folder.

First of all, make sure your email complies with the rules for online mailings:

  • No images or logos
  • No hypertext links other than the questionnaire (represented by the {{url}} variable)
  • No video or gif
  • No text elements in green or red.
  • The subject of your e-mail must not be written exclusively in capital letters.
  • The subject and body of the e-mail should not contain an abundance of exclamation marks or question marks.
  • Avoid words like "prize", "win", "money" etc...

Sending emails through platforms such as ours means trusting an online reputation system that determines whether the email contains a real message or is spam. Generally speaking, these precautions are enough to ensure that your email doesn't end up in the spam folder.

If, despite these precautions, your email is still considered to be spam : 

The emails you send from Eval&GO are signed "questionnaireweb.com" even though you have entered your own e-mail address as the sender. 
If the domain name of the sender's address is not the same as the one used in the email signature, the email may be spammed. 


There are 2 solutions: 


We modify your sender email address by no-reply@questionnaireweb.com
This way, the domain name of the sender address (questionnaireweb.com) will match the email signature (questionnaireweb.com), which will largely limit the number of SPAM emails you receive.


We provide you with information enabling you to authenticate your own domain name in the signature of e-mails sent from Eval&GO. 
This second solution requires the intervention of an IT specialist or network administrator at your site. They will have to modify your email configuration (DNS zone) so that your emails are sent from your sender address and signed with the same domain name.


Despite all this, it's important to remember that some professional e-mail systems (with high security settings or a firewall) can send a large proportion of mailings in SPAMS, and we have no way of intervening in this case.